LifeGap Data Usage Policy

Effective Date: 1 May 2025

1. Introduction

LifeGap is committed to safeguarding the personal data of our users, clients, and partners. This Data Usage Policy outlines our practices concerning the collection, use, and protection of personal information, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Scope

This policy applies to all personal data processed by LifeGap, encompassing data related to:

• Clients and service users
• Employees and contractors
• Suppliers and partners
• Website visitors and app users

3. Data Collection

We collect personal data through various channels, including:

• Direct interactions: Information provided when signing up for our services, completing forms, or contacting us.
• Automated technologies: Data collected via cookies and similar technologies when you interact with our website or app.
• Third-party sources: Information obtained from partners or public sources, where applicable.

Types of data collected may include:

• Personal identifiers (e.g., name, date of birth)
• Contact details (e.g., email address, phone number)
• Demographic information
• Usage data (e.g., website interactions, app usage)
• Health-related information, where necessary and with explicit consent

4. Purpose of Data Processing

LifeGap processes personal data for the following purposes:

• To provide and manage our services
• To communicate with users regarding their accounts, inquiries, updates and opportunities
• To generate reports and improve platform performance
• To personalise user experiences and improve our offerings
• To comply with legal obligations and regulatory requirements
• For marketing purposes, with appropriate consent

5. Legal Basis for Processing

Our processing of personal data is based on one or more of the following legal grounds:

• Consent: Where you have given clear permission for us to process your data for a specific purpose.
• Contractual necessity: Processing is necessary for the performance of a contract with you.
• Legal obligation: Processing is required to comply with the law.
• Legitimate interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.

6. Data Sharing and Disclosure

We may share personal data with:

• Service providers: Third parties who assist in delivering our services (e.g., IT support, payment processors).
• Regulatory bodies: Authorities as required by law or regulation.
• Business partners: With your consent, for joint offerings or collaborations.

All third parties are required to handle your data securely and in accordance with data protection laws.

7. Data Security

LifeGap implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption
• Access controls and authentication procedures
• Regular security assessments and audits

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods are determined based on:

• The nature and sensitivity of the data
• The purposes of processing
• Legal obligations and industry standards

9. Your Rights

Under data protection laws, you have the following rights:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, under certain conditions.
• Restriction: Request restriction of processing, under certain conditions.
• Data portability: Request transfer of your data to another organisation.
• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details provided below.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

11. International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with adequate data protection laws
• Use of standard contractual clauses approved by the UK Information Commissioner's Office (ICO)

12. Changes to This Policy

We may update this Data Usage Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

13. Contact Us

For questions or concerns regarding this policy or our data practices, please contact:

Data Protection Officer
LifeGap
Units 16/17, 14 Balloo Avenue, Bangor, BT19 7QT, Northern Ireland
support@lifegap.org
+44 078 337 19423

Date: 1 May 2025
Review Date: 1 May 2026